Tag Archives: donor prospect

Identification to Discovery Visit: 5 Fun Questions to Ask

Focused Fundraising, Major Gift Teams, , , , , ,

Once you have identified your donor prospect, the next step is usually to make a discovery visit. Sometimes this happens over the telephone, but ideally it will be a visit at the person’s choice of location. The goal is to meet her where she feels most comfortable and qualify her as a major gift prospect.

Most often we aim to determine or confirm the following:

*Affinity, or how close she feels to our organization
*Inclination, or how philanthropic she is to us and others
*Capacity, or whether she has the ability to make a major gift

Confirming Affinity and Inclination

No matter how much or how little time you have in your first visit, do NOT walk away without finding out about the individual’s giving, passion, and movement to the next step:

1. Why does the prospect give to our organization?

You can begin your conversation with a “thank you” for past giving and a natural curiosity for how the prospect first discovered and began giving to your organization. If there is no giving to your organization, or even if there is, consider asking if she is involved with any other organizations.

2. How does the prospect feel about the relationship?

Next, you can guide the conversation naturally to ensuring that the prospect likes the mailings and other information received or if you need to make adjustments. Maybe you need to add or change the type of mailing to cater to the prospect’s specific interest.

3. Would the prospect like a tour, visit a program, etc.?

Now that you are talking about what the prospect likes about your organization, you can make an appropriate suggestion about a tour, talking with a program director, or some other activity that would interest her.

Confirming Capacity

To confirm or verify a prospect’s capacity to make a gift, guide conversation toward the primary source of wealth:

4. What a wonderful award this is! It looks like your business has been doing well…

You do not have to have constant eye contact with your prospect. Take a look around you and ask normal, curious and fun questions about what you see on the walls or on the shelves.

5. I’d love to learn a little more about your business. How many employees do you have here?

Don’t be afraid to change the conversation. Keep track of time and be sure to bring the conversation around to answer your questions before the visit is over!

Discovery visits take practice.

If you find yourself back in the office wondering how you spent an hour talking and still don’t know anything new about your prospect, forgive yourself and replay the visit in your head or talk it over with a colleague until you recognize where you could have done things differently. Then schedule another visit.

Once you become adept at your discovery visits, you will find that you are able to shorten the time between identification and actually asking for the gift. Discovering a prospect’s true interest in your organization prepares you to deepen that interest into passion. And once you have passion, in-depth research on your prospect prepares you to ask for the right amount.

Best wishes to you on your next discovery visit!

Click here to register for the 6/14/2012 webinar: Savvy Conversational Research Techniques for Fundraisers

Other blog posts that might interest you:

3 Steps to Major Gift Mojo!

Will Your Donors Talk to You?

How to get from $250k to $40m

The Shocking Truth About Prospect Research Consultants!

4Fundraisers, Discussion, , , , , , ,

Go ahead and shock me!

Did you know that a prospect research consultant isn’t successful unless you, the front-line fundraisers, are successful? Shocking, but true! If I provide you with irrelevant data, or too much data, then you are less prepared and less strategic in your fundraising. You won’t raise as much money for your mission. I won’t get re-hired. And you won’t tell your friends good things about me.

I was reading an article in an excellent research magazine, Connections, published by the Association of Professional Researchers for Advancement. The provocative suggestion was that prospect researchers must move from “pushers to partners”. I never felt like I was an information pusher. But I have had front-line fundraisers tell me about their disappointing experiences with “pushers”.

When I founded Aspire Research Group, my goal was to bring professional prospect research to all sizes of organizations. We have been reaching that goal! And whenever I work with a client there is always some level of back and forth communication going on.

Whether it’s donor profiles, data mining, or prospect tracking, I need to understand who you are and what you want to achieve before I can provide you with information solutions that get you to your destination.

When you work with a prospect research consultant, be sure to make time for questions on both sides and for feedback after the work is delivered. If you do this, your consultant will be able to provide continually better services to you.

Consider the donor prospect profile as an example. You need more than house values and occupational titles. You need to understand what makes your prospect tick, why she has made gifts, and how her assets translate into wealth and possible gift opportunities. You need more than data – you need the information that will inform your fundraising.

Want to hear some shocking success stories? Want to find out how to improve your fundraising strategy with prospect research? Call Jen Filla at 727 231 0516 or email jen at aspireresearchgroup.com.

How to Take Charge of Your Moves Management System

Focused Fundraising, Major Gift Teams, , , , ,
Managing Moves is a Workout!

So you want to implement a moves management system to ensure you are focusing on your best major gift prospects. Or you have a system, but you want to make it better. Good for you!

Moves Management is a Workout!
First, recognize that a moves management system is not a magical system where elves enter all your data and print reports whilst you sleep. Using a moves management system to track donor prospects is like getting physically fit – you have to workout! It requires you to:

  1. Enter information on each donor prospect record – at least:
    • Capacity rating, target ask, prospect stage, affinity/propensity
  2. Record your visits – you want to be sure:
    • Outcomes met the purpose
    • Advanced the prospect relationship
    • Something new was learned or
    • Contact resulted in a next step
  3. Periodically review your progress and start over at #1
    • Regular, internal prospect review meetings (at least monthly)

Assess Your Needs and Resources
Sometimes when you first start exercising, you find that you are so, so tired and wonder if getting fit will ever give you more energy and finely-toned muscles. It will! But you have to slog through the first bit of work. That said, you can’t swim across the English Channel tomorrow if today you are struggling to swim across the pool. Assess your needs and resources:

  • Are you starting from scratch or have you already been tracking prospects somewhere?
    • Tweaking a system is often easier than starting new
  • Will gift officers be tasked with entering tracking info plus their prospect actions, or is there another staff member available?
    • Assigning some data entry to other staff, especially on newly identified prospects, keeps down the grumbling and frees up your gift officers to go and get those major gifts – no excuses!
  • Do you have many solicitors, or just a few?
    • When the office is small, it’s best to keep things as simple as possible
  • Is this for ongoing major gifts or a campaign?
    • While similar, a campaign may warrant a higher degree of tracking

You Will be Tweaking
As you choose a combination of database fields and database reports (or maybe Excel lists and calendars if you are very small) together with your regular prospect reviews, you *should* find yourself tweaking the moves management system. For example, you might realize you are re-visiting disqualified prospects and decide to change your prospect stage like this:

First Method Second Method
Identified

Cultivation

Solicitation

Stewardship

 Identified

Qualified

Cultivation

Solicitation

Stewardship

Disqualified

This is a natural progression in your use of your system. Or maybe you find that it takes forever to enter the information in various fields around your donor database record and decide to limit your tracking to a few key pieces all in one easy-to-enter place in the database. Or maybe you find that monthly meetings are not enough and weekly meetings would keep everyone where they need to be with their prospect list.

Ask any fitness freak – taking the time to understand the best times and types of exercise for yourself makes all the difference in achieving your goals. Taking the time to get your system customized to your fundraising culture and constituents will make all the difference in whether you achieve your major gift goals. Not everyone has washboard abs and not every nonprofit has an efficient, high-performing major gifts program!

Give Yourself a Generous Year
Give yourself at least a year from your first effort to get the system really working smoothly. If it’s not working after a year, take a hard look at whether you (a) really need a system or (2) have put the right kind of effort into it. If you are a one-person shop cultivating ten people across the year, you can keep a lot of that in your head and your calendar. If you have multiple solicitors and/or need to boost your total prospect numbers (those under identification, cultivation and stewardship), you won’t be effective without a system.

Consider Getting a Coach
Olympic athletes wouldn’t dream of training and competing without a coach. Even the most dedicated athletes find themselves tired and frustrated, unable to “see” what is holding them back. A coach can keep your spirits up, redirect your efforts to keep you performing, and, step-by-step, help you reach ever higher goals.

If you are determined to reach your major gift goals, but find yourself unable to wrap your hands around moves management or even identifying good prospects to track, contact Aspire Research Group. We specializing in helping fundraisers reach their goals, guiding you comfortably every step of the way. Call (727) 231-0516 or email jen at aspireresearchgroup.com.

For more blog posts on moves management, click here: Moves Management

3 Shortcuts for Leveraging Prospect Research in Record Time!

4Fundraisers, Focused Fundraising, , , , ,

The majority of nonprofit organizations in the country do not have dedicated prospect research staff. So how can you still leverage prospect research to raise more money?

The biggest hurdle is recognizing that prospect research can be accomplished by everyone in your organization. Here are three shortcuts any fundraiser can implement to begin using prospect research techniques to boost giving:

(1)    Identify people with linkage, ability and inclination

Everyone in your organization can identify people who are connected in some way to you, appear to have some money to give away and, if not outright passionate about your mission, are likely to be philanthropic. Have a team meeting and educate everyone in your organization about what a good prospect looks and sounds like. Arm them with the kinds of easy conversational questions that will help qualify a good donor prospect. Then listen when they tell you about people and share the outcome with them.

(2)    Get to know the people closest to your organization

From the gift entry clerk who starts her call to a donor with “thank you” before asking her question, to the janitor who gives people directions on the campus, to the president who meets with local companies – everyone in your organization has a chance to treat your constituents as the friends and family they are. As the fundraiser, you need to ask staff about people frequently and listen and record what they say.

(3)    Decide on a tracking system and stick to it!

Working with the people in your office who understand your database best (which could also be the vendor), decide what you want to keep track of and the best way to do it. Then make sure everyone entering data does it the same way so you can pull accurate reports. For more ideas, read Three Simple Steps to a Prospect Management System.

At first it may seem like a lot of work to involve other staff members in identifying and cultivating your constituents, but once you learn to balance all of the chance meetings you have with staff with a few added formal encounters, you might find that you will gather more face-to-face intelligence with donor prospects than you ever could have accomplished on your own.

It takes time to implement anything new, but with all this information being gathered you will soon be in the enviable position of prioritizing well-informed prospect lists!

Still need help identifying prospects? Are you lost in your database full of donor records? Need deep research before a solicitation? Call Aspire Research Group at (727) 231-0516. We can help.

Meg Whitman agrees to work for $1 – or does she?

Discussion, Major Gift Teams, , , , , , ,

by Kate Rapoport.

Compensation structures for highly paid executives in public companies are often a tangle of legalese, difficult to parse. The Security and Exchange Commission (SEC) requires that all public companies detail the compensation of their highest paid executives, but that doesn’t mean that what the companies report is straightforward. In recent years, many companies have gone from giving executives large sums of money each year, regardless of company performance, to trying to create a compensation structure that depends significantly upon the actual performance of the executive and the success of the company.

One example of this is the compensation package that Meg Whitman received when she joined Hewlett Packard in September 2011 as Chief Executive Officer. The former CEO of EBAY, Meg Whitman ran an unsuccessful campaign for California Governor in 2010. She was brought on as CEO at HP after a year on their board.

Ms. Whitman will receive $1 a year in salary. According to the Wall Street Journal, the $1-a-year CEO isn’t uncommon at tech companies. Eric Schmidt, Larry Page and Sergey Brin at Google and Apple CEO Steve Jobs have also worked for $1 a year.

However, one dollar is just the beginning of her potential compensation. She will also receive an annual bonus of at least $2.4 million with the possibility of increasing that bonus up to $6 million depending on the cash flow performance of the company.

The biggest percent of her compensation package involves stock options. Stock options have been around quite a while as an executive incentive tool. Options require the executive to purchase the stock with her own money at a predetermined “exercise price”. The options are only valuable if the market value of the stock she purchases is greater than her exercise price. If the market value of the stock has gone down from the exercise price, she earns nothing or could lose money by choosing to exercise the option.

Ms. Whitman received an option to purchase 1.9 million shares of HP. The exercise price will be equal to the market value of the shares on the date she received the options. The options will vest over an eight-year period; however, they will only be considered fully vested if HP’s share price rises by 40 percent or more. In September when she took the job, that number of shares was worth $45.2 million.

100,000 of those shares will vest on each of the first three anniversaries of her hire date if she stays with the company. 800,000 shares will vest after the first year, IF HP’s share price has risen 20 percent and stayed that high for at least 20 days. The final 800,000 shares will vest on the second anniversary of her hire, IF HP’s share price has risen 40 percent for more than 20 days. If she succeeds in raising HP’s share price 40 percent in the next eight years, she would make profit of $17 million.

This type of compensation package reflects companies’ desire in recent times to compensate executives based on what they can do for the company, not just because she is friends with the directors on her board. Ideally, this should save the company money in the short term and encourage high performance from the executive in question.

Hewlett Packard also included an incentive for Ms. Whitman to stay with the company for the long haul, making her severance benefit payment 1.5 times the sum of her annual base salary, or $1.50 plus the average of her bonuses paid in the last three years. If she left before the first year was out, she would receive less than $2 in compensation. That would certainly make me want to stay!

Here’s hoping the company has learned a lesson from its handling of Ms. Whitman’s sacked predecessor, Leo Apotheker, whose severance was $9.6 million and $3.5 million in stock even those his performance was dismal.

5 Steps to Fundraising Research Ethics

Discussion, , , , , , ,

You wouldn’t slap your donor prospect in the face would you? Of course not!

Donor Trust: Don't Lose It!

Maintaining donor trust relies upon building professional and respectful relationships between your organization and the world. Without trust there would be no giving. Without giving, charitable missions would be unfulfilled. It’s that simple.

It’s also surprisingly easy to slip down the slippery ethical slope. And a donor could feel slapped in the face by some of the information you record. Why not use your personal email to request information? Does it really matter if you use those software subscriptions to look-up your annoying neighbor?

Here are 5 steps to keep you on the ethical track:

(1)  Always identify yourself
Whenever you are making requests for information you need to identify yourself. State your name, your role, and your organization. Like this: “Hello, my name is Jennifer Filla and I’m president of Aspire Research Group. I’d like to confirm the owner of a parcel of land in your county.” If this makes you uncomfortable, you probably shouldn’t be inquiring!

(2) Information recorded must deepen the donor prospect relationship
The whole point of researching donor prospects is to bring the organization and prospect closer together to further the mission – usually through a gift. So if the information found will not bring the two closer, don’t include it.That said, there are exceptions…

(3)  Discuss sensitive information verbally before documenting
When information about an arrest in the prospect’s family or some other sensitive information comes to light, it can be difficult to decide whether it is relevant to the relationship. Especially with naming rights, there is the possibility of a conflict of interest. Talking it over with leadership or the person building the donor relationship helps you confirm before documenting something embarrassing.

(4) Information must be exactly accurate
Be careful to use primary sources and to avoid using value-laden terms. For example, if a blog post says good or bad things about your prospect that you can not confirm elsewhere, don’t include it because it is an undocumented opinion. If a website claims it is a “leading” supplier or the “largest in the country”, either find the source to prove it or remove those words. If Wikipedia says it’s true, click through the footnotes at the bottom to read the original sources and be sure.

(5)  Treat researched information as confidential as donations
Just because you found all of this information in the public domain doesn’t mean it isn’t confidential in the form you have created. We don’t want our donors to feel creepy about the data we collect about them! That will not build trust. We want them to feel professionally handled, flattered and protected by us and our organizations.

Aspire Research Group is a member of the Association of Professional Researchers for Advancement (APRA), a member of the Association of Fundraising Professionals (AFP) and endorses the Code of Ethical Principles and Standards of both organizations.

If you would like to learn more, why not watch the fun 7-minute video on ethics and prospect research below?

Will Your Donors Talk to You?

4Fundraisers, Focused Fundraising, , ,

Your donors sound so good!

Lately I have been reading many a headline about how donors ask and respond to good stories told by nonprofits. In the video interview with Táňa Hlavatá of Nadace Via she tells a story about the Mayor of a small village in the Czech Republic who asks for a grant to beautify space in the village. Through the project residents are engaged and community spirit is ignited. It’s a quick story but shines a bright light on the work of Nadace Via.

But what about the stories of the donors who make nonprofit work possible? Planned giving and major gift initiatives know that spotlighting donor stories encourages others to give. In my blog post, 3 Steps to Major Gift Mojo, I talk about listening to your donors as a catalyst to reinvigorate your major gift initiative.

But there is another benefit to talking to your donors. When it is done methodically, you can learn a great deal about why donors give to your organization and how to strategically reach more donors based on that information. But let me tell you a story…

While I was visiting Prague this August and September I began asking local Rotary Club members and others how they felt about giving to local nonprofits. Almost every person I spoke to could tell a story about a charity in the early 1990’s that was corrupt and stole donor money. They would only give to a charity with people involved who they knew and trusted, or to an international charity with a strong reputation.

There is no electronic screening, no purchasing of lists that could have gleaned this critical information about Prague donors. It was only by asking them, talking with them, and listening to their stories that this information came to light. How to grow the donor base? I would begin with existing donors and leverage their peer networks to grow awareness and trust. For major gifts I would research affluent social networks connected to board members.Methodically listening to your donors, perhaps through surveys or random calls in each donor segment, is valuable prospect research that will allow you to intelligently grow your donor base – whether you are focused on major gifts or all gifts.

Do you need to breathe new life into your major gift efforts? Have you been asking the same donors to stretch year after year? Contact Aspire Research Group! We can help you understand your donors better and lay a clear path on which you can methodically move more donor prospects toward gifts. Call us today at 727-231-0516 or email jen at aspireresearchgroup.com.

3 Steps to Major Gift Mojo!

Focused Fundraising, Fundraising Analytics, Major Gift Teams, , , , ,

Not infrequently fundraisers want to talk to me about finding major gift prospects who are outside of the donor database. Often they have been asking the same group of donors and need to expand their reach.

Too frequently I find out that they have not screened or mined their own donor database for good prospects! Screenings come with a price tag that can be hefty for some and getting management to invest often requires some educated persuasion.

Consider the following plan for jump-starting your fundraising confidence and creating results you can demonstrate to management.

Phase One

  • Pull a list of your top lifetime donors and start calling and visiting to thank them
    • They will be mucho flattered because many will not be wealthy and the lifetime giving will be a significant number. They all make great planned giving prospects
  • Pull a list of your one or two-year lapsed donors by lifetime giving and largest gift
    • Schedule visits with any excuse: wanted to recognize your lifetime contributions with a chatke; wanted you to meet our new CEO; wanted to thank you and tell you about new initiatives you made possible.
  • Consider asking your gift entry/database administrator to make some thank you calls to top-end annual fund donors
    • Pick a list of people similar to your employee to make it easy to relate
    • Already too busy? Make one phone call a day
    • Success in a new task is invigorating! Expect your employee grow

Phase Two

Do not just pull lists…

Pick a concrete time-period – say three months – and blitz call and visit. Every. Single. Day. Especially if you haven’t done much visiting in the past! You will have friendly, feel-good visits that will build your confidence and reward your donors with the stewardship they so deserve. Any excuse for calling will do, but sincerely thanking, recognizing and telling them what their gifts have accomplished is numero uno.

Phase Three

After the designated time period, stop and evaluate. This is important. You will be amazed what your donors tell you and you will be better able to strategize your future efforts. This is where you begin rating which prospects are likely to make major gifts and you will now know how to better recognize them in your database. Check out the Aspire Research Group paper on creating a moves management system.

Looking for customized help with your donor lists? Contact Aspire Research Group today!

Work smarter, not harder. Because you’ll have your major gift mojo of course!

Prospect Research Has Always been Mainstream

Focused Fundraising, , , , ,

When asked by Blackbaud’s NonprofitTrends blog, Jay Frost tells it straight: prospect research has always been mainstream. And it feels so good to hear someone else saying it! Every time you find a quick company bio or a phone number on your prospect you are performing prospect research.

But Jay doesn’t stop there:

The danger in not making the distinction between the type of cursory review most offices do and the kind of work performed by a professional prospect research unit is that they miss opportunities, ask for too little and, because they are spending time looking things up rather than seeing donors, they ask less often than they could. All of these things put organizations without professional level prospect research at a significant short and long term fundraising disadvantage. [emphasis added]

So what does that mean to you as a fundraiser? You have to research stuff on your own because otherwise it wouldn’t happen, right? But Jay is not advocating all or nothing. I like to use the plumber analogy.

I am a do-it-yourselfer and I am not afraid to plunge a clogged drain or change the washer on a faucet. But if I told you that I was an expert plumber because I could plunge a drain or change a washer you would definitely have to stifle a giggle. And if I attempted to repair a leaking supply pipe I could end up wasting hours of time and end up in a pool of water.

So learn some basic search techniques and find what you need for that first donor prospect visit. But as cultivation deepens and you involve leadership or begin approaching the solicitation, don’t skimp on professional prospect research. If you need help identifying prospects for your campaign, don’t wait until you are struggling to reach your goal. Use professional prospect research before you risk thousands, perhaps millions, in gifts.

Aspire Research Group sells a fabulous how-to tool, Search Tips for Fundraisers, that has been helping fundraisers use their time effectively. At Aspire Research Group we recognize the fundraiser’s reality and craft solutions that empower you to effectively close on your major gifts. Check us out sometime at www.AspireResearchGroup.com.

Tips and Trends from Bob Carter

Discussion, Focused Fundraising, , , , , , , , ,

I am on an airplane trolling through the little notebook that I take everywhere and found my notes from Bob Carter’s talk at the APRA Florida conference. I’m realizing just how much of what he told us is showing up in the stories of the people I have been researching lately. I have to wonder if others of you are seeing these up close and personal too.

Bob Carter of previous Ketchum fame, has his own shop now, Of Philanthropy, and it is a fitting name for what he has to say. He is an engaging speaker with a global outlook. Best of all, he makes good practical sense.

The Best Solution
Carter mentioned that philanthropists are trending towards being married to the solution instead of the institution. I’ve heard this spoken of as a generational trend as well and it’s probably both, but I have written up a few donor profiles recently that demonstrate this emphatically. While the largest gifts go to the charity the donor is closest to and trusts the most to achieve the mission, giving is not guaranteed and is quickly shared with innovating organizations. Are you communicating your effectiveness at  implementing the solution?

Direct Involvement
Many speakers, not just Carter, have been talking about donors being more involved for a while now, but it has only been recently that I have seen it firsthand as so intrinsic to some donors’ giving. I heard Carla Harris speak at the AFP Florida Caucus’ Planet Philanthropy conference and she donates the proceeds of all of her gospel albums. Her occupation is Wall Street banker!

And more than usual I have been writing up donor profiles demonstrating this kind of it’s-a-way-of-life giving. I am also seeing more and more donors who don’t just give, they serve in four or five or even more volunteer capacities at the same organization!

Leveraging
Carter told the APRA Florida researchers that for every major gift there is no excuse for not getting three or four more from that donor’s network. Nothing new there, but it gave me a good kick-in-the-butt about priming my clients with possibilities when I send them a profile in preparation for solicitation. Depending on the client and the relationship I can do more than name-drop in my profiles, I can be part of the ongoing conversation and strategy.

Jennifer Kehoe of the University of Central Florida shared a great story at the APRA Florida conference about how her research department was able to add value to a major gift donor’s cultivation *throughout* and without which a gift would have been unlikely. Prospect researchers are fundraisers too – we want the big “YES” just as much as the fundraiser!

Collaborating
How do you get in with the philanthropic in-crowd in your community? Carter suggests a collaboration. The donors want it and I have watched one of my clients use a collaborative project to successfully promote the organization’s commitment and excellence to the in-crowd of philanthropists in her community. Leveraging the collaboration, donor research and excellent cultivation, she has brought her organization’s fundraising from barely there to million dollar gifts.

Provocative Ideas
But maybe the comment I liked most was when Carter talked about an organization that invited its best donors to a fundraising training. I am no longer surprised when board members show up for my Introduction to Prospect Research trainings. When board members and major donors become educated about fundraising it only makes them more effective givers. I have to wonder what other unusual cultivation activities fundraisers have begun using!

What have you been doing and seeing lately?