Tag Archives: fundraising

The Future of Donors in Your Data

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From Pushing information to Partnering to Creating Conversations, prospect research has come a long way to uncover donors in your data.

Before the internet and before relational databases, the world had a different perspective on information. Gathering information, analyzing it and producing a thoughtful presentation that pulled all of the pieces together looked like books, white papers and other time-consuming and laborious efforts. Post internet and relational databases, it can still look like that. But now those books and white papers have a whole lot of other company in the form of shorter and/or more precise groupings of information, and often leave us, the users, to draw our own conclusions.

Pushing Information

Before the world went digital, prospect research required visits to the library, combing through paper files and interviewing people in the organization. After this manual collection, the information was compiled into a profile. You might have gotten suggestions on how to cultivate and what gift to ask for from the prospect, and you might not have. Browsing newspapers and magazines for who’s who in the community was dominated by the front-line fundraisers.

Now, the internet supplies us with extraordinary access to information in our town, state, country and in the world. With some prospects, the challenge is not finding information, but whittling down the information to what is most relevant and useful for fundraising. Relational databases give us the ability to store multiple levels of connecting information, such as all gifts made to a fund over a period of time or one individual’s gifts to a fund over a period of time. We can ask questions that our database can answer quickly and easily. Because of this, prospect researchers have moved out of the library and onto the computer.

Becoming Strategic Partners

For many researchers, we have stopped pushing information and have begun partnering with our front-line fundraisers. We don’t create the same prospect profile for every request. We customize our research to answer the most common and most pressing questions. More and more we are being brought to places like the campaign planning table, where we present information about our donors to assist leadership in making decisions. Questions answered might include, “Do we have enough prospects with the capacity and affinity to make the leadership gifts we need to launch the campaign?” or “How many of our annual fund donors made their usual operating gift plus a gift to a special project when asked?”

Prospect research has been providing reactive research such as profiles and proactive research such as filling prospect pipelines and maintaining relationship management systems. In many organizations, especially higher education and large hospitals, prospect research has become a strategic partner on the fundraising team. Prospect research ensures that front-line fundraisers have the prospects to visit and the information intelligence to solicit the largest and most appropriate gift.

The Explosion of Big Data

When you combine the storage and retrieval advances of relational databases with the internet, especially social platforms, you have an explosion of information – most often referred to as “big data”. Most people are aware of the results of harnessing the power of this much data, but few understand how it works and are capable of applying it to new situations. Results look like Amazon.com offering you suggestions on what others purchased with that book you were browsing or other popular titles in that section. It also looks like Google’s Flu Trends that helps specific hospitals predict patient volume during the flu season.

Creating Conversations With Data Analytics

The future of prospect research is already here. Right now, organizations across the country are using new tools to answer complex questions and track complex trends. These new tools are visual and manage multiple file formats with the same ease with which Superman leaps tall buildings in a single bound. Your database might be clunky and difficult to get information out of, but as long as the data is consistent, these new tools make analysis and reporting pretty simple. Often using an online “community” setting, prospect researchers create projects and share them with other fundraising staff. In some cases, with a little training, those front-line fundraisers and other staff can tweak the results on their own.

For example, using intuitive drag-and-drop technology, a prospect researcher can view information from the donor database from multiple perspectives. Let’s say the business school wants to send invitations to exclusive events around the country to raise funds for a new program. Our researcher might start with a quest to find business school alumni, within a certain graduating year span, who were members of a particular school club. She uploads that file to the project area. Next, she calls the business school fundraiser. On the call, the researcher and fundraiser discuss the project they can both view live on their desktops. They begin to “play” with the uploaded list.

  • Can you show me who made gifts at $1,000+?
  • Now who lives within 50 miles of the first location?
  • Hmmm. Too small.
  • Okay. What do the people who live within 50 miles look like? Wait! We limited the graduation years. Can we include all graduation years?
  • Another file is uploaded to the project space with much broader information this time.
  • What do the people who live within 50 miles look like? Gift size, graduation year, club participation, frequency of giving and whether they are assigned to a gift officer.
  • The researcher creates a bar chart of giving frequency because she thinks there might be a pattern.
  • Wow! It looks like club participants are frequent givers. What if we look at all frequent givers whose past 5-year total is over $5,000?
  • The researcher clicks on the bar in the bar chart of most frequent givers and “pulls” it out. She then applies a filter for past 5-year total giving.
  • Okay. That’s still too many. How many live within 50 miles?
  • The researcher clicks on the new list and applies another filter.
  • But I can’t invite anyone who is already assigned to a major gift solicitor.
  • Another filter is applied.
  • That’s a good number of people!
  • The researcher saves that “report” so the fundraiser can pull it for the mailing and RSVP list. The unique constituent number is attached so that the invitation mailing and other activities can be recorded in the donor database.
  • After the event, a new file is pulled into the project space so that the effort can be evaluated using the same techniques.

This was a simple example, but notice how the researcher was beginning to create conversations around the data? She could recognize certain trends and demonstrate them visually to the front-line fundraiser.

Do You Have Enough Data for Analytics?

If you think that you don’t have enough “big data” for projects like this, I suggest you think it over. Most organizations collect more data than they view or use in any meaningful way. We have Facebook friends, Twitter followers and email campaigns. We have the data, but it’s like the junk drawer in your kitchen. It’s all a jumble and finding anything specific takes too much time. For example, lots of organizations of all sizes are still struggling with email campaigns. New email donors receive snail mail instead of email, or nothing at all. Especially for emerging organizations, all of these separate fundraising and stewardship/marketing efforts are often collecting data separately and they may or may not be able to access that data in any meaningful way.

But if we could throw our jumble of data files into a “project”… we might learn thing like we have (a) donors who (b) like us on Facebook, (c) click on our videos more than other posts and (d) make higher online gifts than other online donors. That would be useful information, right? You might then want to learn which video topics generate a better response than other video topics. If you had no idea this was going on, you would continue to randomly post videos on whatever content, and maybe even platform, that felt good at the moment. Combining donor data with Facebook data yielded new insights that could change behavior leading to higher giving with less effort.

Is Analytics Really Out of Reach?

Even if you feel that these “sophisticated” techniques are out of your reach, either because of staff skill level or cost, I urge you to take a larger look at your fundraising program – just to be sure. Many of us lament that leadership does not see the value in investing in fundraising staff or donor acquisition. We wish they could go beyond counting existing dollars to see the magic of investing in a staff member who raises far more funds than her salary. I am inviting you to step out of your technology “counting” and see the magic of streamlining your fundraising efforts through the efficient use of data.

I’m not suggesting that you jump into “big data” collection and analysis – unless you really see value there. I’m suggesting that you consider how a combination of outsourcing and internal skill-building could lead to consistently improved results. What if you could…

  • Put in place a routine appeal evaluation (snail mail, email, or social media) that showed you in numbers, and visually, how you performed this time and compared to other efforts.
  • Know how much you could spend on donor acquisition and still make a great return on your investment based on knowledge of existing donors?
  • Tightly track the behaviors that lead to consistent major gifts – whether that’s multi-year pledges to special projects or high-end yearly gifts?

And those examples don’t even touch social media, website performance or whether your stewardship program actually leads to loyal, increased giving.

You are Never Too Small, Too New, Too Anything, for Good Strategy

When you hire a prospect researcher, as a consultant or staff member, you can hire and train a strategic thinker who will help you streamline your fundraising, raising more money with lower costs. Prospect research has something of benefit for all organizations. Whether or not you join it, prospect research’s path in fundraising continues to move forward into new territory, leaving behind it a clear and certain trail of fundraising success!

Other Posts You Might Like

Millionaires Use Social Media

The Multi-Channel Fundraising Game

Facial Recognition Software and Donors

About Aspire Research Group LLC

Headquartered in Tampa Bay, Florida, Aspire Research Group was founded so that every development office could have the benefits of professional prospect research. Known for our creativity and clear communications, we work with organizations who are worried about finding their next big donor, concerned about what size gift to ask for, and frustrated that they aren’t meeting their major gift goals. Do you need to close more major gifts?

www.AspireResearchGroup.com 727 231 0516

7 Resources That Keep My Fundraising Loaded!

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Keeping my skills current and keeping up with the field of fundraising and prospect research is critical to my role as a prospect research consultant. Slowly I have been shaping my favorite reading list, trying to get it to represent what I need to know most – because I don’t have the time to browse aimlessly!

I run a small, virtual business and that means, like many of you, my head is piled high with hats! I manage to juggle all the hats pretty evenly, catching each one and passing it along … until something new gets thrown into the mix. Then I start playing catch-up. One hat falls down and I let it stay there until I can get used to the new hat in the mix. Once I adjust to the new rhythm I can grab the lost hat and keep going. In this case, I dropped my blog writing while I adjusted to some new skill building.

Now that I am back on track and blog writing is in the mix, I thought it might make a lot of sense to share with you my favorite sources for prospect-research-biased fundraising news and clues. Since readers are of a mixed variety, I’ve kept the really technical research reading out of the mix. I hope you will chime in and comment in whatever platform you find this article. What am I missing? I’m always looking for the best, must-have reading favorites!

1-Chronicle of Philanthropy

Not having been in a traditional “office” for years, I had neglected to subscribe. As soon as I did, I realized once again the Chronicle’s charms. First, they send me paper. Love that. So I can catch up on the weekends or over lunch on the balcony. The Chronicle prints a great mix of information and I get good clues about changes and trends. The October 18th edition, especially the articles on the Missouri Arts center and The Y, really had me thinking about fattening the middle $1,000 to $5,000 donor pool and how that translates into approaching the data.

2-AFP’s Advancing Philanthropy and APRA’s Connections

These are my two all-time favorite associations and I love, love, yes love, their magazines. Okay, so AFP is moving digital and APRA is already there. I have a printer. And paper. Every issue of these magazines goes beyond the how-to and gives me something real that changes my thinking or expands my ideas.

3-Advancing the Nonprofit Sector

This blog is written by a number of different fundraising consultants. I like it because it reminds me that the fundraising world is bigger than prospect research and it helps me stay in tune with the practical needs front-line fundraisers face daily. I like that it covers local Florida topics too.

4-CoolData

Kevin MacDonald does an amazing job of making me want to read his blog. Not only is he having a conversation with me, but he uses lots of pictures and graphics to demonstrate what he is talking about. Okay, so it’s pretty technical stuff. But it is the kind of conversation that every fundraiser needs at least a cursory understanding of. The power of data analytics is as earth-moving as the power unleashed when our donor index cards turned into relational databases or the horse was replaced by the tractor. It is the kind of conversation that is deciding our future. And if I’m going to participate, or just eavesdrop, I’d prefer to do it with Kevin. And his cool guest bloggers like Peter Wylie too.

5-The Agitator

No, it’s not a washing machine cycle! This is another blog where I get practical, but a little more in-your-face, fundraising cents. What I really like is that it talks intelligently about direct response fundraising, which might just be the black sheep of the fundraising family. Yes, everyone loves major gifts, but getting broad support is more than money. It’s the community giving credibility to your mission and how you are performing. And if you do it well, it means you treat all of your donors well. That’s special in my book. Which brings us back to that great article in The Chronicle of Philanthropy about the Missouri Arts Center…

6-Well Planned Web

I have followed a lot of different marketing and social media and other technology blogs, but this one has been the most relevant to me. It’s not too technical. I get a good feel for a topic. It makes me feel smart and current instead of dumb and behind the curve. Most of us have to operate in a constantly evolving online world. At some point we all wind up being impacted by or responsible for at least a piece of our organization’s online face. The Well Planned Web will make you feel good about it.

7-Hootsuite

When data analytics guru, Audrey Geoffrey at the University of Florida Foundation first showed me this website at an APRA-FL board retreat I thought it looked like the most confusing, most complicated website that I would never use. I just couldn’t understand why I would want to keep track of things that way. Now I am a convert. I love being able to customize the way I view and participate in social media. I can narrow my focus to the topics and people who provide me with exactly the content I need to see.

I hope you found a gem among my 7 favorite resources, but I really hope you will share yours too!

So really…When do you use a prospect profile?

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Many of my clients have never used prospect research before. Many of them have used it. All of them have questions about what they need in a profile and how they can use it. If they have these questions, I figure lots of fundraisers out there might be wondering the same thing.

We know we use prospect profiles to inform cultivation and solicitation – to help us ask for the largest appropriate gift. In addition to sometimes finding surprising and new information about a prospect, profiles often confirm and validate the fundraiser’s assessment of the prospect, providing even more confidence in preparing for the ask.

Using Profile Levels

I like to leave it up to the fundraiser to decide just how much information she needs. You know yourself and your prospect the best. But I do like to give different levels of profiles to choose from:

Identification Profile – A brief profile to confirm the ability to give and look at giving history and community involvement. A major gift capacity rating is provided. This is for when you don’t know anything about the prospect or need to confirm wealth and inclination before spending your time.

Solicitation Profile – A long profile that searches for everything relevant to making an ask for a major gift. In addition to capacity ratings, this profile includes an executive summary to help you with strategy. As the name implies, this profile helps you prepare for a major gift solicitation.

The Customized Approach

These are the two most popular profiles among Aspire Research Group clients, but they are used in many ways and sometimes customized:

  • One client in a campaign preferred Solicitation profiles first on her prospects, with an update as she neared the actual ask. She knew her campaign volunteers had great connections and wanted a head start on her strategy. It worked.
  • Another client had budget restraints, but really needed more than the Identification profile. We came up with a custom profile that addressed her specific need-to-know items, but remained within her budget.
  • A consultant client needed a profile more basic than Identification, as a way of prioritizing donors for small organizations. We did it.

The Pitfalls to Avoid

It all sounds so easy, doesn’t it? Warning! There are some common mistakes that fundraisers make when requesting profiles:

  • Asking for profiles as a way of showing activity, when really you are just too afraid to call on the prospects
  • Asking for a profile when you have no way of connecting with the person and no idea if the person has any interest in your organization (e.g., the local version of pursuing Oprah Winfrey)
  • Requesting a standard profile when what you really need are specific questions answered

An Unbeatable Team!

The most experienced and successful fundraisers do something differently when it comes to prospect profiles. They communicate regularly with the prospect researcher!

  • When you talk to the researcher about your donor prospect and what information you need to move forward, she can give you a much better profile.
  • When you review the profile with the researcher to help you match your personal knowledge with the “paper” knowledge, you gain a much deeper and more colorful picture of your prospect.
  • And when you share the results of your visits with the researcher you create an unbeatable team!

Do you have an unbeatable team?

If you are considering using prospect profiles as part of your major gifts strategy, call Aspire Research Group to learn more about how we can help you reach your fundraising goals with research: 727 202 3405 or visit www.AspireResearchGroup.com

Other Articles You Might Like

Dating Donors, Data Mining & Donor Profiles -oh my!
Score a touchdown with prospect profiles
Is Prospect Research Too Expensive?

Prospect Profile Samples

Identification Profile (PDF download)
Solicitation Profile (PDF download)

So you have a prospect researcher on staff. Now what?

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Data is only as good as the people who use it!

You know that managing and using your donor data is becoming increasingly important to fundraising success and now you have a person designated to perform prospect research tasks for you. Congratulations!

Do you have any idea what your prospect researcher should be doing?

I have three suggestions that will put you and your researcher on a productive path in no time!

1 – Budget for Serious Training
Prospect research is a broad skill set that requires training and practice over time. It involves so much more than putting a prospect name into a search engine or software subscription. It is about using data to drive fundraising strategies. That means understanding fundraising *and* how to research. And that means training. Seriously consider sending new and experienced researchers to the Association of Professional Researchers for Advancement (APRA)’s national conference. Get a grant or a scholarship. Just do it. Even if she sleeps through half of it you should notice significant productivity gains when she returns – it’s that good!

Also, it should not be overlooked that prospect research can be a painful hot button if your board and staff are not well educated on how it works. Your researcher needs to understand how to perform her job ethically and responsibly and be able to communicate that to others.

2 – Ask Really Good Questions
As a front-line fundraiser you should know what is in your overall fundraising plan and what your goals are for the year. Based on that knowledge you need to begin asking your researcher really good questions. Such as…

We are going to add planned giving prospects to our major gift pools. How many of our donors have a lifetime giving of more than $$, and have given more than once a year for the past 2-5 years? And of those, how many live in a geographic area where we can visit without significant expense?

Hopefully, it is obvious how asking good questions related to your goals could open up productive conversations with your researcher. Now she can say things like…

I noticed a cluster of matching zip codes so I reviewed the names. Did you know that one of our trustees lives in a community with 10 percent of the people on the list you asked for?

Now I bet you are asking, “I thought researchers did prospect profiles?” We do that too. Proactive research identifies opportunities through data. Reactive research, like prospect profiles, gives you the information edge to maximize giving.

3 – Include Researchers in Fundraising Discussions
A trained researcher who is engaged in the conversation around using data is a marvelous asset to your team. So be sure to include her in your fundraising discussions. Musing over a capital campaign? She could have a LOT to add about who is in your database and best practices and trends in research used by similar organizations.

But I’m not just talking about formal meetings or discussions. After your meeting with a donor, mention new information or strategy you are thinking about. Was the ask amount on target with the wealth information found? Debriefing your researcher means she can learn and grow, providing you with more and better information next time.

Prospect Research Adds Value – So Value Your Researcher

It is virtuous circle – the better trained and engaged your researcher is, the better able she is to help you raise more money. And thankfully, researchers are often independent learners. If you can communicate your fundraising objectives and where you think research could provide support, your researcher can probably figure out and communicate to you the best practices in the field.

These conversations might pull you and your researcher out of your comfort zones for a while, but your efforts will be well rewarded by more dollars raised for your mission. And heck, you’ll probably have more fun at work too!

Jen Filla founded Aspire Research Group so that every development office could have the benefits of professional prospect research. Known for her creativity and clear communications, she uses her direct fundraising experience to craft research solutions for organizations across the country that answer the questions that lead to more and higher gifts, guiding fundraisers comfortably every step of the way.

Other Posts You Might Like

3 Actions That Demonstrate Your High Prospect Research IQ

The Dangers of (Not) Managing Prospect Research

Can you really trust prospect research? 10 things you should know

Fundraisers and the Family Limited Partnership

Focused Fundraising, Major Gift Teams, , , , , , ,

On July 6, 2012, The New York Times ran an article talking about the family limited partnership and how more families are looking at this wealth planning vehicle now that the tax break allowing up to $5.12 million to pass to heirs tax-free is set to expire at the end of 2012. What’s it to you, a front-line fundraiser or research fundraiser?

For me it was an “Aha!” …another indicator screaming “high net worth possibilities here!”  So when you see a prospect with a family limited partnership (e.g., Filla Family LP), you want to take a second look.

How do high net worth individuals use family limited partnerships to manage their wealth?

Whether it is a married couple or includes extended family members, a limited partnership allows family members to pool assets, typically for a business purpose, and these assets are now discounted because the assets are less liquid – that means a lower tax rate. The New York Times suggested that a 25 percent discount was usually acceptable to the IRS.

According to the CPA Journal (July, 1999), there are three main advantages:

  • The general partner of the limited partnership can retain control and direction of the assets;
  • It aids in business succession planning; and
  • The assets can be passed between generations at the lowest permissible cost in estate and gift taxes

Consider your highly philanthropic entrepreneurs. Mr. and Mrs. Prospect start what becomes a very profitable business. They have four children, two are involved in the business and two are not. By placing the business interests into a family limited partnership, the couple can maintain control over the business while planning for succession and transfer of assets to their children – all this at a reduced tax rate.

The New York Times article also suggested that some families might use a family limited partnership to pool assets to reach the higher investment requirements that hedge fund and private equity managers require.

It so happened that just after I read The New York Times article, I was researching a donor prospect who was a very successful entrepreneur. He created family limited partnership each time there was a substantial financial change in his life – selling a company or realizing value to a patented medical invention. The New York Times article suggested that $2 million was a very low investment. Based on this I estimated that the combined value of his three family limited partnerships might be $15 million to $30 million or more. He and his wife were the only partners.

Do you have a donor prospect story that involves a family limited partnership? Do you have more to add about how high net worth families might be using this investment vehicle? I hope you will share!

Feel free to comment or email Jen at aspire research group.com

Other Links You Might Like:

6 Family Limited Partnership Developments In 2011 (Forbes blog post-FLP stories)

Investopedia Definition of Family Limited Partnership-FLP (webpage)

Capacity and Ask Amount – Magic Numbers! (blog post)

Mastering Moves Management: 3 Key Pieces

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Moves management is the process of moving a donor prospect from identification to major gift. Also known as prospect management, when you throw those terms into a search engine most of the results are for software companies, especially donor database companies. But I argue that moves management is not primarily a software solution but sincerely a *people* solution!

A database is a tool. Its importance increases as the number of an organization’s donors and friends increases. We need our donor database to keep track of gifts and all of the other information and tasks surrounding our donors and friends.

The more gift officers and the more major gift prospects you have, the more important it is to use your database in your moves management system. But beware! Anytime you spend more time typing into your database than you do talking with your prospects, you will struggle to raise enough money.

Moving a prospect usually requires a pretty intense relationship over a year or two. You need to discover her interests and motivations for giving and connect her in a very personal way to your organization. What if you have 100 prospects being moved? How about 300? And what if you have 3 gift officers moving prospects? Or 5, or 10, or more?

Now you seriously need a system!

Pretend you are an astronaut looking down on earth. Now pretend you are consultant looking at an organization from a distance. This organization has a moves management system humming along. You notice there are three gears in motion producing consistent relationships with prospects capable of making a major gift. These gears are:

Ratings – Each prospect is rated so you can stay focused on those who can help you reach your dollar goal.

Moves – Actions with prospects are deliberate and planned (and tracked in the database).

Reports – Regular printed reports are reviewed and regular meetings are held to build internal skills and keep all the moving parts in balance

Can you do moves management without a database? Of course you can! You could keep track of your gifts in Excel too, but it is rarely the best solution.

Mastering moves management requires learning the balance for your organization between the three moving gears:

  • How many ratings do you need to stay on path with the most capable prospects?
  • How will you plan for moves, make your moves, and record your moves?
  • What measurements should you report on to keep you accountable?
  • How often should you meet and who should meet to keep your major gifts program growing?

Everything in our world is in constant flux. Moves management requires re-balancing as your major gifts program grows and changes. If you keep the emphasis on the moves – on the in-person interactions with your donor prospects – everything else will find its place.

Have you mastered your moves?

3 Actions That Demonstrate Your High Prospect Research IQ

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As a fundraiser, you may not need to know how every tool works, but you need to know enough to choose the tool with the right fit. How high is your prospect research IQ? Do you demonstrate the following three actions?

1) Knowing that an electronic wealth screening is not the same thing as having a prospect researcher profile your donor prospect.

When discussing best practices around prospect screenings and wealth screenings, the conversation always seems to start with “it depends”, and rightly so. But I state with conviction that an electronic screening is not and should never be confused with the work of a live, well-trained human being.

I don’t care how awesome their match method is or how many sources and formulas are used, an electronic screening is meant to prioritize a large group of records. A human being, a prospect researcher, is meant to qualify individual names and add a dose of reality to the data. A prospect researcher knows that Bugs Bunny, a seasoned executive with grown children, is not the same Bugs Bunny who graduated from Stanford in 2009.

Are you prioritizing a large list? Electronic screening. Are you working on a solicitation strategy? Donor prospect profile.

2) Recognizing that an investment in prospect research is well worth it – when you act upon the information.

I don’t want to tell you how many times I have provided profiles, rated a database, or otherwise identified and researched donor prospects only to learn that the information then sat dormant for months, even years. Why does this happen? I work mostly with small and medium organizations. Among them, the two most common reasons are (1) no performance goal tied to implementing the results, and (2) development staff underestimated the time they would need to spend acting – actually cultivating and soliciting donors.

We are as human as our donors.

If our donors give best under a sense of urgency, we also do our best cultivating and soliciting under a sense of urgency. Whether it is a campaign goal deadline or a target ask date, creating some kind of urgency will help you achieve more. Major gifts can provide a high rate of return on the prospect research investment, but it requires a serious dedication of time and resources.

Urgency will cause stress without success if there are not enough hours in the day to complete your tasks. If you are a busy fundraising professional already working a full day, you may need to consider either eliminating or deferring some of your current tasks, assigning them to another staff member, or hiring additional staff. Be practical about planning the time in your day before spending money on prospect research.

3) Raising major gifts by following through on prospect/moves management.

A prospect management system is like an exercise plan. If you keep neglecting your workouts, every time you exercise it will be difficult and you will feel tired. But if you follow the program, you will feel good and have more energy.

If you prioritize your prospects, take the actions necessary to deeply engage your prospect, and track and report your progress, you will be working the plan and will raise more and higher gifts. The level of excitement and interest you can generate in your donors (and yourself) through a disciplined prospect management system is amazing!

Other Blog Posts that Might Interest You

3 Steps to Major Gift Mojo!

5 Ways You Know You Need A Research Consultant

The Dangers of (Not) Managing Prospect Research

Defining an Action in Moves Management

Identification to Discovery Visit: 5 Fun Questions to Ask

Focused Fundraising, Major Gift Teams, , , , , ,

Once you have identified your donor prospect, the next step is usually to make a discovery visit. Sometimes this happens over the telephone, but ideally it will be a visit at the person’s choice of location. The goal is to meet her where she feels most comfortable and qualify her as a major gift prospect.

Most often we aim to determine or confirm the following:

*Affinity, or how close she feels to our organization
*Inclination, or how philanthropic she is to us and others
*Capacity, or whether she has the ability to make a major gift

Confirming Affinity and Inclination

No matter how much or how little time you have in your first visit, do NOT walk away without finding out about the individual’s giving, passion, and movement to the next step:

1. Why does the prospect give to our organization?

You can begin your conversation with a “thank you” for past giving and a natural curiosity for how the prospect first discovered and began giving to your organization. If there is no giving to your organization, or even if there is, consider asking if she is involved with any other organizations.

2. How does the prospect feel about the relationship?

Next, you can guide the conversation naturally to ensuring that the prospect likes the mailings and other information received or if you need to make adjustments. Maybe you need to add or change the type of mailing to cater to the prospect’s specific interest.

3. Would the prospect like a tour, visit a program, etc.?

Now that you are talking about what the prospect likes about your organization, you can make an appropriate suggestion about a tour, talking with a program director, or some other activity that would interest her.

Confirming Capacity

To confirm or verify a prospect’s capacity to make a gift, guide conversation toward the primary source of wealth:

4. What a wonderful award this is! It looks like your business has been doing well…

You do not have to have constant eye contact with your prospect. Take a look around you and ask normal, curious and fun questions about what you see on the walls or on the shelves.

5. I’d love to learn a little more about your business. How many employees do you have here?

Don’t be afraid to change the conversation. Keep track of time and be sure to bring the conversation around to answer your questions before the visit is over!

Discovery visits take practice.

If you find yourself back in the office wondering how you spent an hour talking and still don’t know anything new about your prospect, forgive yourself and replay the visit in your head or talk it over with a colleague until you recognize where you could have done things differently. Then schedule another visit.

Once you become adept at your discovery visits, you will find that you are able to shorten the time between identification and actually asking for the gift. Discovering a prospect’s true interest in your organization prepares you to deepen that interest into passion. And once you have passion, in-depth research on your prospect prepares you to ask for the right amount.

Best wishes to you on your next discovery visit!

Click here to register for the 6/14/2012 webinar: Savvy Conversational Research Techniques for Fundraisers

Other blog posts that might interest you:

3 Steps to Major Gift Mojo!

Will Your Donors Talk to You?

How to get from $250k to $40m

How safe are you at your donor prospect meetings?

Focused Fundraising, Major Gift Teams, , ,

Everyone loves online research, right? You can find out so much about a person online! But is all that information helping you in your donor prospect meetings?

Whether you are a frontline fundraiser prepping for your next meeting or a prospect researcher preparing a donor prospect profile, you need a plan *before* you start looking for information.

Ask yourself these questions:

*  Where is this prospect in the gift cycle? How close is she to making a gift?
*  Do I know what her passions are?
*  What is my best guess on likely capacity given what I know right now?
*  Do I know how she is connected to our organization?

Once you have answered these questions you are ready to do some research! Or are you? At this point you should know what you want to accomplish during your next contact with the donor prospect. Do you? I encourage you to be very specific about it. Here are some examples of specific goals:

At the next visit I want to…

  • Discover whether the prospect has an interest in our organization and is otherwise a good major gift candidate.
  • Confirm the information we know and solidify the next step.
  • Deepen the prospect’s engagement with a special invitation that matches her interest.
  • Ask her for a transformational gift!

If you are a prospect researcher you will want to have a conversation with the frontline fundraiser that exposes the motive for the visit and the research request. You can try to get the person to be specific by repeating what she says to you. For example, you might say things like:

  • Oh, so you are trying to find out what the prospect is passionate about so you can figure out which program to talk about?
  • Aha, her secretary is blocking your calls and you need to find another way to connect with the prospect. I can help with that.

Now you really are ready to do some research! But you are still in danger of being ill-prepared for your donor prospect meeting. How is that? Because online research is like visiting the witch’s house that Hansel and Gretel happened upon in the woods. Everything is so yummy you might crawl right into the oven without even thinking about it. You might follow so many different trails of fascinating information that you sit down with your donor prospect and lack the vital information you need. Yikes!

Maybe you have been diligent and answered the questions mentioned above. You also know specifically what you are trying to accomplish at the next visit. Here are three research pitfalls to avoid as you embark on your online research journey:

(1)  Not documenting the information you collect. If you don’t have a template or a spot in the database for the things you learn, you assume the risk of selective memory. As humans we remember what we hoped to learn instead of what we really found out. And worse, we completely forget everything the next time round.

(2)  Spending too much time on the wrong things. Let’s face it. Our prospects are fascinating people. But we need to find specific answers and then move on. Once again, templates help to keep us focused. Your job is either to get away from your desk and raise money or help your frontline fundraiser get away from her desk and raise money. Period.

(3)  Not answering important questions thoroughly. Once you have collected your information and feel you are finished and ready for the visit, take a few minutes to imagine yourself at the visit. This goes for prospect researchers too. Pretend you will be on that visit. Now look at the information you collected again. What is missing? Are you wondering if she still sits on that board? Go back and answer the (now) obvious questions.

Online research is a powerful tool. As we apply our research prowess to fundraising we need to keep a razor-sharp focus on our donor prospects. We are not playing Jeopardy, we are playing Family Feud and it is up to your development shop to work as a team to effectively and efficiently answer the fundraising questions that will lead to more and larger gifts.

Other blog posts that may interest you:

The Dangers of (Not) Managing Prospect Research

Discussion, Focused Fundraising, , , ,

I met a guy who was previously a Vice President of Development at a decent-sized higher education institution. When he found out I was a prospect researcher he admitted that he never really did know what those prospect researchers did in his office. He was in charge, and he didn’t want to fire them, but there was a perception of zero value to him.

Since then I have met accomplished consultants and other nice fundraisers who are completely ignorant of what prospect research does – even though it is a critical piece of their success. Pretty wild, huh?

That’s like suggesting you know you need your cell phone, but you’re not sure why. You don’t have to know how to use every bell and whistle on the new phones, but you would be seriously limited if you didn’t have a cell phone at all. Why? Because you make phone calls with it!! Prospect research helps you focus on your best donor prospects. That’s pretty important!

I’m not exactly sure why the words “prospect research” make so many fundraising folks uncomfortable, but I’d like to do what I can to change that. As I was sitting at a conference contemplating this surprisingly common resistance to prospect research, I thought I might break it down with journalist questions. Here’s what I came up with:

Who? Identifying. Prospect research identifies which donors to spend time with. You wouldn’t start with “A” and go to “Z” for 10,000+ records, would you? (not even for 1,000 records!)
What? Tracking. Prospect research creates tracking systems to ensure you know what actions you must accomplish to keep your prospects cultivated and eventually solicited. Can you keep up with 100+ prospects in your head? I think not.
Where? Reporting. Prospect research helps you keep track of where you are in reaching your goals. Reporting on things like the number of proposals likely to close before fiscal year-end is critical for planning!
When? Strategy. Want to know when you should send out those appeal letters? Want to know if you have capacity in your donor pool for a campaign goal? Prospect research informs strategies with your own donor data.
Why? Money. To raise more money for your mission! Prospect research answers the strategic fundraising questions that lead to wildly successful fundraising programs. Period.

So the next time you or I run into someone who claims ignorance of prospect research, we can say to them: “It’s so easy! Prospect research helps you focus on your best donor prospects.” And then when we get back to our offices and send the “nice to meet you” networking email, we can direct them to this blog post, which (I hope) quickly and easily explains the value prospect research has in any serious fundraising endeavor.

Whatcha think about that?