Category Archives: 4Fundraisers

Are You Making These 5 Donor Research Mistakes?

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Whether you are a prospect researcher or a front-line fundraiser, you need to find accurate and relevant information about your donor prospects. As an individual living in the information-age, you need to avoid data pitfalls. How well are you doing this? Check out these five donor profiling mistakes to find out.

1.  Misleading Estimates
We often use estimates when reporting on our prospect’s assets. Zillow.com gives us a Z-estimate on the value of residential real estate. Dun & Bradstreet gives us an estimate of private company earnings. The Forbes’ Rich Lists provide estimates of net worth. Don’t make the mistake of presenting these figures as true or exact. Be sure to round your numbers. For example, use $433,000 instead of $432,951. Exact numbers often mislead people to believe they are true, even when you state them as estimates. And Forbes cannot know Bill Gates’ true net worth (net worth = all assets minus all liabilities) unless Bill personally discloses that information.

2. Portraying a Secondary Source as Primary
A primary source is the original producer of the information, like the tax-assessor’s office for real estate ownership or the university that bestowed a degree. A secondary source is someone else who tells you about the information, like an online website reporting on real estate sales or an online data aggregator listing an honorary degree for your prospect. As you might imagine, newspapers and magazines are usually secondary sources as well. Be suspicious of secondary sources. When you record the information, especially if you only found it in one place, cite the source so everyone knows it is not primary. For example, you might lead the sentence with the following: In 2004 The New York Times reported that Pauline Prospect…

3.  Not Checking Self-Reported Information
Who’s Who has been a fabulous source of information for decades, and it is all self-reported information not verified by an independent source. With the popularity of social media and the ease of online publication, our prospects often create a lot of public information about themselves. Be careful to disclose the source of your information if you cannot verify the information elsewhere. Use an asterisk (*) or quote within the text to alert the reader the information is not confirmed. For example, sometimes the data is just too dated to be confirmed online. You might provide a footnote like this one: *These volunteer leadership positions were provided in various biographies, but were not otherwise able to be confirmed.

4.  Overlooking the Deep Web
The majority of the public uses search engines to find information online, but sometimes we need to visit a specific website to access the information in the “deep web”. For example, if you want to check that your airplane flight is on time and that you are still on it, you must visit the airline website and search its database. You cannot search on Google to find this information. As prospect researchers, we need to know when to visit a website directly, especially to find primary or original sources of information. Examples include political contributions, real estate data, incorporation records, and public company filings. Start collecting key links and link lists.

5.  Omitting Dates
We scan through hundreds of data sources to extract relevant information about our donor prospects. It can be easy to forget to check the date of the source. Keeping track of the chronology of the data you are collecting is critical to providing an accurate picture. For example, you might come across information confirming your prospect’s occupation only to discover the source is dated five years ago. It can also be critical to know that the multi-million dollar named endowment was only last year.

Online search sources and methods change swiftly. Stay curious and keep reading!

Some other post you might find helpful:

How to Find Giving History
Can You Really Trust Prospect Research?
What I Like About Google

The Shocking Truth About Prospect Research Consultants!

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Go ahead and shock me!

Did you know that a prospect research consultant isn’t successful unless you, the front-line fundraisers, are successful? Shocking, but true! If I provide you with irrelevant data, or too much data, then you are less prepared and less strategic in your fundraising. You won’t raise as much money for your mission. I won’t get re-hired. And you won’t tell your friends good things about me.

I was reading an article in an excellent research magazine, Connections, published by the Association of Professional Researchers for Advancement. The provocative suggestion was that prospect researchers must move from “pushers to partners”. I never felt like I was an information pusher. But I have had front-line fundraisers tell me about their disappointing experiences with “pushers”.

When I founded Aspire Research Group, my goal was to bring professional prospect research to all sizes of organizations. We have been reaching that goal! And whenever I work with a client there is always some level of back and forth communication going on.

Whether it’s donor profiles, data mining, or prospect tracking, I need to understand who you are and what you want to achieve before I can provide you with information solutions that get you to your destination.

When you work with a prospect research consultant, be sure to make time for questions on both sides and for feedback after the work is delivered. If you do this, your consultant will be able to provide continually better services to you.

Consider the donor prospect profile as an example. You need more than house values and occupational titles. You need to understand what makes your prospect tick, why she has made gifts, and how her assets translate into wealth and possible gift opportunities. You need more than data – you need the information that will inform your fundraising.

Want to hear some shocking success stories? Want to find out how to improve your fundraising strategy with prospect research? Call Jen Filla at 727 231 0516 or email jen at aspireresearchgroup.com.

3 Shortcuts for Leveraging Prospect Research in Record Time!

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The majority of nonprofit organizations in the country do not have dedicated prospect research staff. So how can you still leverage prospect research to raise more money?

The biggest hurdle is recognizing that prospect research can be accomplished by everyone in your organization. Here are three shortcuts any fundraiser can implement to begin using prospect research techniques to boost giving:

(1)    Identify people with linkage, ability and inclination

Everyone in your organization can identify people who are connected in some way to you, appear to have some money to give away and, if not outright passionate about your mission, are likely to be philanthropic. Have a team meeting and educate everyone in your organization about what a good prospect looks and sounds like. Arm them with the kinds of easy conversational questions that will help qualify a good donor prospect. Then listen when they tell you about people and share the outcome with them.

(2)    Get to know the people closest to your organization

From the gift entry clerk who starts her call to a donor with “thank you” before asking her question, to the janitor who gives people directions on the campus, to the president who meets with local companies – everyone in your organization has a chance to treat your constituents as the friends and family they are. As the fundraiser, you need to ask staff about people frequently and listen and record what they say.

(3)    Decide on a tracking system and stick to it!

Working with the people in your office who understand your database best (which could also be the vendor), decide what you want to keep track of and the best way to do it. Then make sure everyone entering data does it the same way so you can pull accurate reports. For more ideas, read Three Simple Steps to a Prospect Management System.

At first it may seem like a lot of work to involve other staff members in identifying and cultivating your constituents, but once you learn to balance all of the chance meetings you have with staff with a few added formal encounters, you might find that you will gather more face-to-face intelligence with donor prospects than you ever could have accomplished on your own.

It takes time to implement anything new, but with all this information being gathered you will soon be in the enviable position of prioritizing well-informed prospect lists!

Still need help identifying prospects? Are you lost in your database full of donor records? Need deep research before a solicitation? Call Aspire Research Group at (727) 231-0516. We can help.

Will Your Donors Talk to You?

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Your donors sound so good!

Lately I have been reading many a headline about how donors ask and respond to good stories told by nonprofits. In the video interview with Táňa Hlavatá of Nadace Via she tells a story about the Mayor of a small village in the Czech Republic who asks for a grant to beautify space in the village. Through the project residents are engaged and community spirit is ignited. It’s a quick story but shines a bright light on the work of Nadace Via.

But what about the stories of the donors who make nonprofit work possible? Planned giving and major gift initiatives know that spotlighting donor stories encourages others to give. In my blog post, 3 Steps to Major Gift Mojo, I talk about listening to your donors as a catalyst to reinvigorate your major gift initiative.

But there is another benefit to talking to your donors. When it is done methodically, you can learn a great deal about why donors give to your organization and how to strategically reach more donors based on that information. But let me tell you a story…

While I was visiting Prague this August and September I began asking local Rotary Club members and others how they felt about giving to local nonprofits. Almost every person I spoke to could tell a story about a charity in the early 1990’s that was corrupt and stole donor money. They would only give to a charity with people involved who they knew and trusted, or to an international charity with a strong reputation.

There is no electronic screening, no purchasing of lists that could have gleaned this critical information about Prague donors. It was only by asking them, talking with them, and listening to their stories that this information came to light. How to grow the donor base? I would begin with existing donors and leverage their peer networks to grow awareness and trust. For major gifts I would research affluent social networks connected to board members.Methodically listening to your donors, perhaps through surveys or random calls in each donor segment, is valuable prospect research that will allow you to intelligently grow your donor base – whether you are focused on major gifts or all gifts.

Do you need to breathe new life into your major gift efforts? Have you been asking the same donors to stretch year after year? Contact Aspire Research Group! We can help you understand your donors better and lay a clear path on which you can methodically move more donor prospects toward gifts. Call us today at 727-231-0516 or email jen at aspireresearchgroup.com.

How to Find Giving History

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A great way to qualify a prospect and gain insight on a donor is to learn about the person’s giving history with other organizations. This demonstrates philanthropic inclination and aids in determining how much to ask for. But where do you find this lucrative information?

The Vendors
There are vendors who crawl through the web and/or scan and index printed donor recognition reports (NOZA, DonorSearch, iWave, WealthEngine). You type in the name and maybe some other criteria, and the software lists all the gifts found that match that name as a donor.

Do it Yourself
You can do the same thing using search engines, but it can be a bit hairy if your prospect has a very common name. And you won’t find old listings that have been removed from the internet. Using Google, click on the Advanced Search link found somewhere near the search box. This gives you a form to complete. Fill in the blanks under Find web pages that have… as needed. Try different combinations of the prospect name, including maiden and nicknames. But the real magic happens under the Need More Tools? options.

Search within a site or domain
You have a few ways to play with the Search within a site or domain option. You can choose just “.edu” or “.org” or you might choose the domain of an organization you know your prospect has an affinity with such as “afpsuncoast.org”. Once you start to fool around with these options you will find what you want much more quickly.

What if I don’t find any giving?
Just because a vendor or your own searches do not turn up any record of giving does NOT mean your prospect does not make gifts. Many organizations never publish the names of their donors. Does your organization publish donor lists? If you do not find any giving, and even if you do, you have a few options still available to you to determine philanthropic inclination.

  1. Does the person volunteer, serve as board member or is involved in some other way with charitable organizations? (Don’t forget church membership here.) People who are involved are more likely to give.
  2. Does the person attend lots of charity benefits and events? Sometimes an area has a culture of charity events and donors are not really asked for other gifts.
  3. Check for Federal Election Campaign Contributions (www.opensecrets.org) because these donations are correlated positively with charitable giving.
  4. If you know where she went to school, search that domain for your prospect’s name. Many schools publish every alumni donor, regardless of gift size.

Should I Do it Myself?
If you are a fundraiser, using these tools can give you a quick information edge as you qualify and cultivate your donor prospects. But you will find that if you get carried away trying to do all your own donor research two things are likely to happen:

  1. You will spend less time cultivating, asking and stewarding your gifts, which results in fewer gifts; and
  2. You will be much more likely to ask for smaller gifts than you might if you were better informed about your prospect.

Do I think you should know some basic prospect research techniques? You betcha! It’s a life skill these days. Just make sure you spend most of your time with your donors, not behind your computer screen.
(Re-printed from the July 2011 e-news: Information Seeking)

Solicitation Approach for Distressed Donors

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[Jan 2011 E-Newsletter Article]
I recently had the opportunity to meet up with Suzanne Nixon, State Director of Development for Devereux in Florida. We had such an interesting conversation that I asked her if I could share some of it with Aspire Research Group readers. Wouldn’t you know it, she said yes. Thanks Suzanne!

ARG: You have a lot of small and family business owners and other donors who have suffered with shrinking income and assets. Have you changed your solicitation approach with these donors?

Nixon: Yes, and I can give you an example. Some of Devereux Florida’s best and most passionate donors have found themselves struggling to meet their own and their peers’ expectations of giving. Thankfully, fundraising is not accounting so I have been able to help some of our donors reach a desired giving level by “stacking” their gift. One donor was able to make a gift by adding together several resources. She included a smaller than typical personal gift, adding that to one from her business and a third one from her family foundation. I was able to recognize her gift under the combined amount, which put her in a much higher giving level than any one of those gifts alone.

ARG: When do you use prospect research? 

Nixon: We are in a campaign to build a gymnasium and after my campaign cabinet has a brainstorming session I request a solicitation profile on the top four or five prospects that have surfaced. These are prospects my cabinet members already know, or know someone who knows them. Getting a solicitation profile at the identification stage makes sense for me because I have so little time. I need to know right away whether the prospect is philanthropic and what size gift might be possible. The solicitation profile gives me all the information I need to plan a strategy for cultivation or to disqualify early. When I’m ready to solicit for a gift I just ask for a profile update.

About Devereux:

The Devereux Foundation helps empower children and adults with intellectual, emotional, developmental, and behavioral challenges to lead fulfilling and rewarding lives. Devereux is a nationwide organization, headquartered in southeast Pennsylvania, positively impacting the lives of tens of thousands of individuals and families each year.

Devereux Florida operates nearly 50 programs in 38 counties statewide and is the largest non-profit provider of these services in the state of Florida. In 2012, we will celebrate 100 successful years nationally and 25 years of service in Florida.

An easy-to-use, kickbutt cultivation strategy tool

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I usually attract two types of clients: those that want to identify major gift prospects and those that want research on identified prospects. No matter which service I provide, sometimes my clients get stalled on the next steps. You might have the donor prospect right there in front of you, but over time the path to a gift gets as lost as Hansel and Gretel’s bread crumbs in the forest of development activities.

Prospect research consultants (including me) often talk about moves management or relationship management systems. These are powerful tools capable of catapulting your major giving to a new level. But there is another tool you can easily customize that gives you a laser-like focus on one donor prospect at a time. Just like the one you have in front of you right now. 

Creating a Cultivation Strategy document is easier than you might think. This document should highlight key considerations such as capacity to make a gift, when you expect to ask for a gift (average is 18 months out), primary giving motivations and other vital pieces of information. But the true beauty of a Cultivation Strategy document is the action steps section.

Using everything you know about the donor prospect you have to sketch out the actions and completion dates that take you to the day you solicit the gift (just like a roadmap). If you have just identified a prospect these actions might be vague and the dates might just have the month. In the worksheet I created  each action requires you to list the objectives. Those objectives are the lasers!

When you sketch out your actions for the first time you will immediately recognize just how short the time really is between your start date and your solicitation date. Yikes! Knowing the objective, the outcome you desire from each action, ensures you stay on track. No meandering. None of the “let’s just pick another prospect” because you dropped the ball on the first one.

At Aspire Research Group we want you to close more major gifts. Gifts reward your donors, the people you serve and you. Call or email us today to find out how we can help you close more major gifts.

How to use Prospect Profiles for Successful Solicitations

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Sometimes when I tell fundraisers that my firm does a lot of prospect profiles they balk at the perceived price tag. “I can find everything I need to know on Google – for free.” But we all know that doesn’t ring true. The real cost is when you ask for $10,000 and the prospect was ready to give at least $100,000.

How much you know about your major gift prospect matters. You work hard to engage your prospect and when you walk through the door and ask for a major gift, you expect the answer to be “yes”. Or better yet, “I need to talk with my accountant”. The people your organization serves deserve those major gifts and it is your job to raise them.

What the Fundraisers Say

But the answer isn’t always “yes”. In his article, “Prospect Research: A Tool for Professionalism in Fund Raising“, Michael J. Worth, Vice President for Development and Alumni Affairs at The George Washington University writes the following …way back in 1991:

“The greatest risk in fund raising is that too little will be known about the donor, resulting in approaches that are ill-conceived, insensitive, and ineffective.”

Ouch!

Even further back in time, in 1933, John D. Rockefeller Jr. commented, “You cannot deal successfully with all people the same way. Therefore, it is desirable to find out something about the person you are going to [visit]…. Information such as this puts you more closely in touch with him and makes the approach easier.”

Professionally researched prospect profiles give you the information you need to prepare for successful solicitations. Online resources continue to improve and prospects are posting more and more information about themselves publicly. A prospect researcher is skilled at homing in on the most important information and checking the most reliable sources. Moving through the solicitation process without a prospect profile is like driving naked – you might not get caught the first time, but eventually you will be embarrassed!

Exactly How to Use the Information

Major gift donors are sophisticated and savvy. Flatter them with your knowledge of their business and philanthropy. Listen carefully to discover what can’t be found online – their personal motivations for giving and their values. Don’t alarm them with facts on their real estate, securities holdings and other wealth.

Instead, keep your knowledge of their wealth in the back of your mind so you can effortlessly respond, moving gracefully into an ask that is welcomed and answered with an enthusiastic “Yes! …just let me talk to my accountant”.

  • Are you choosing your prospects randomly?
  • Do you feel like you are going on prospect visits blind?
  • Are you confident in your ask amount?

If you answered “yes” to any of the above questions, call Aspire Research Group today to learn how we can help: 727 202 3405 or visit www.AspireResearchGroup.com

Cultivation and Research: Salting the Prospect Soup

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saltshakersmI’d like you to imagine that prospect research is like salt. Too little salt and your food tastes bland, but too much and you end up bloated with water. No matter what the size of your budget or development shop you should always be using prospect research. The trick is using just the right amount. So how much research do you need when a prospect is in the cultivation phase?

Some of the best information comes from face-to-face contact with prospects. Before going on a visit or making a phone call decide what you want to find out next. Do they have children and grandchildren? This affects estate planning. Do they give to others? Where is your organization on their top ten list? Where is their wealth coming from?

As you are gathering critical information in-person, back at the office a prospect researcher can help you connect the pieces. You might ask your researcher to:

  • Get initial wealth/asset verification before continuing visits
  • Investigate likely compensation or confirm company ownership
  • Look for a family foundation or confirm a directorship

Sometimes development staff make the mistake of wanting “everything you get” on a prospect before even picking up the phone. In many cases over-researching in the beginning of a relationship is really procrastination, which can lead to lots of information and not enough gifts!

During cultivation you need just enough information to keep the relationship progressing toward a major gift. In July we will discuss how to keep track of all this information during cultivation.

You've got a million-dollar prospect! Now what?

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$binocularI was having lunch with a client and when we had finished eating she pulled out a copy of the short profile I had completed for her. She wanted to know what the capacity rating “really” meant. Briefly here is how we dissected the information:

  • Her business is in a profitable industry and appears to be successful
  • Might have income around $1 million or more
  • Has numerous other small business ventures that could be bringing in money or losing money
  • Paid $8 million+ cash for a Manhattan, New York condo two years ago, intending to do renovations
  • Seems unaffected by the recession given her real estate purchases
  • Owns a large yacht, but has it for sale at $500,000+
  • May be tired of owning a boat or maybe she is beginning to feel pinched after splashing cash on real estate and renovations
  • Maintenance costs for her yacht could be $20,000 or more a year
  • No giving to other organizations was found, but she gave $40,000 to the first phase of the campaign and is very engaged

Once you have a million-dollar prospect – qualify her! My friend did a great job of cultivating and qualifying for inclination to give. If you suspect your prospect can give $10,000 or more and is willing to give, get a profile to qualify for wealth. After reviewing the profile and what she knows about the prospect, my friend can now ask for the right size gift for the prospect and for the campaign.

Qualifying prospects narrows our list to those that have wealth AND the desire to make a gift to our organization.